We recently asked our customers for their feedback on how we can improve what we’re doing here at CMA.
We send out a very simple anonymous survey every quarter just to sense check what we’re doing, to make sure we aren’t missing anything major and to make sure we’re working on the right things.
Thank you to the 19 members that took the time to give us detailed feedback.
There is a lot of very positive feedback in terms of the results that people are achieving, which is exciting for us to read and share with you.
Section 1: In the past 3 months, how have you and your business benefited from being a CMA Member?
“Traffic/Leads/Sales have continued to increase and customers have continued to state the content as the reason for coming in/trust in us as the reason they have bought from us and not a competitor.”
“I’m creating good quality content, more strategic content. I’m seeing my blog posts rank on page one of Google more quickly, and am seeing increased, relevant traffic as a result.”
“Access to information and a network of people with various types of marketing experience and skills. Video coaching from Chris. Relevant content and other reading highlighted each week. Plus the weekly calls help me think about things differently.”
“Difficult to pinpoint one single thing, CMA to me is a constant drip of information and inspiration. If I’m being honest when I’m looking over budgets and question my spend on memberships, CMA always tends to ‘drip’ a little bit of info that reignites my faith.”
“Our company has been able to set marketing objectives and have a clear idea of the content we need to be creating for specific subjects. On a personal level, the CMA membership, it’s members and superb guidance has given me the confidence to write and publish content to a greater standard than I thought possible.”
“The biggest benefit is an increase in self-belief, less worry and feeling secure in myself. On the business side, the content I have produced has improved in quality and has helped me to educate my clients and prospective clients without having to repeat myself over and over.”
“I have learned, and continue to learn, so much from my CMA membership that I truly believe I could not have done this on my own. It’s shown me what I need to be doing to build a better business. In the past 3 months, I would say the accountability has been a major benefit. Plus learning that there is a big difference between what is important and what is a priority.”
“You continue to research, suggest and implement things on a regular basis that members can take on board if they wish or know that it is an option down the track. I love that you practice what you preach so you know first hand what works and what does not work.”
We are also really pleased about the way you passed on your constructive feedback on how we can improve things at CMA. It is all very practical and clear, which makes it really easy for us to take it all on board. We are also pleased that much of it is already been worked upon or planned in for the future.
“Generally speaking, we feel very positive about the responses that you gave us and in this document, we have provided you with a transparent response to what we are doing about it all.”
Members, please do take the time to read through the feedback, you will get a very good feel and understanding of what to expect in CMA in the coming months. You can access the full response here.
When you look at all the work we do laid out in this response to your feedback, we think it’s clear that there are a lot of opportunities for our customers to get more direct coaching from and spend more time with Chris and Nic. It’s a case of turning up in the right place at the right time.
We have a lot of work to do to continue to develop CMA, and it will never be complete. We are excited to develop the service we provide for our customers to not only keep CMA relevant and valuable but to also create a place where our customers feel safe and enjoy hanging out.
The feedback has confirmed that we are doing a lot of the right things already, and we hope that this transparent response is a statement that we do not take our customers for granted, we’re not standing still and we are here to serve you.
It’s been a pleasure working through all your feedback and we are grateful for all of your support.
Chris, Cara and Nic.
PS If you’re not a member and you’d like to be, join us today.